karnergetajequ1416.blogspot.com
The Honolulu-based TV bountu hunter and his wifeAlice E. Smith, known as Beth owe $1.8 million to the on 2006 and 2007 according to a federal tax lien recorded May 19 by the Hawaiio Bureauof Conveyances. The lien s come five months after were filed in Hawaii againsty the Chapmans for unpaid taxes from 2002througj 2005. The Chapmans’ Los Angeles-basedd accountant, Dennis Duban, told PBN in February that some of the federakl tax bills had already been paid and blamed a lag between the time of payment and the release of the But according to records on file with the Bureajof Conveyances, none of the liens filed in Januart have been released.
Duban was out of the officwe this week and was not availablefor Chapman, who owns Da Kine Bail Bond s on Queen Emma Street and live s in Hawaii Kai, stars in the A&E program “Dobg the Bounty Hunter.” In the IRS filed liens against Chapman for almost $200,000p in 2004 income but in early 2007 Duban said those tax billx had been paid. The IRS had previousluy filed liens against him for unpair 1993 and1994 income.
Wednesday, November 10, 2010
Monday, November 8, 2010
Sales heating up for Earth to Air - Minneapolis / St. Paul Business Journal:
mcfarlainofuqub1258.blogspot.com
Formed in 2002, Earth to Air Systems develops heating and cooling systems basedx on a technology know as directexchange geothermal, called DX in the industry. The company’x applications have been shown to reduce heating and coolinv costs by 50 percent to 80 CEO RandyWiggs says. Earth to Air’s system bypassews the more conventional geothermao heating andcooling model. Instead of usingg water as a source, the technology skips a step and controls heatin g and temperatures directly from the earth with copper The tubes tap into wells that are 300 to 500 feet Environmentally friendly refrigerants are then piper throughthe tubes.
Earth to Air’sx revenue comes from licensing fees collected from heatinbg and cooling companies who decide to market and instalpthe systems. Earth to Air got its first international distributord two years ago when Australian entrepreneur John Gagliardi embracedcthe technology. He says he’s secured more than $30 million in including contracts withschool systems, mining camps, housin g projects and major such as BP. “We are movinhg into significant profitability,” Galiardi says, adding that he’s plannin g on expanding into the Southeast Asiabmarket soon.
Galiardi predicts that Earth to Air willbecomwe “a billion dollar business or Sales in the first quarter were up 60 percen t from the same time last year. “We’re living in an time when there’w a huge demand (for products) to reduce our dependence on foreign oil,” Gagliardio says. “Twenty years ago this wouldn’t have worked. It wouldn’ t have even worked 10 years ago. But now the potential is There are multiple installations of Earthto Air’s geothermalk system in the United States, but the companty is just now setting up a formal distributor says Clayton Washburn, chieff operations officer at Earth to Air.
“Ourd biggest struggle is having to say noat times,” Washburmn says. “We’re preparing for a much biggerf onslaught.”
Formed in 2002, Earth to Air Systems develops heating and cooling systems basedx on a technology know as directexchange geothermal, called DX in the industry. The company’x applications have been shown to reduce heating and coolinv costs by 50 percent to 80 CEO RandyWiggs says. Earth to Air’s system bypassews the more conventional geothermao heating andcooling model. Instead of usingg water as a source, the technology skips a step and controls heatin g and temperatures directly from the earth with copper The tubes tap into wells that are 300 to 500 feet Environmentally friendly refrigerants are then piper throughthe tubes.
Earth to Air’sx revenue comes from licensing fees collected from heatinbg and cooling companies who decide to market and instalpthe systems. Earth to Air got its first international distributord two years ago when Australian entrepreneur John Gagliardi embracedcthe technology. He says he’s secured more than $30 million in including contracts withschool systems, mining camps, housin g projects and major such as BP. “We are movinhg into significant profitability,” Galiardi says, adding that he’s plannin g on expanding into the Southeast Asiabmarket soon.
Galiardi predicts that Earth to Air willbecomwe “a billion dollar business or Sales in the first quarter were up 60 percen t from the same time last year. “We’re living in an time when there’w a huge demand (for products) to reduce our dependence on foreign oil,” Gagliardio says. “Twenty years ago this wouldn’t have worked. It wouldn’ t have even worked 10 years ago. But now the potential is There are multiple installations of Earthto Air’s geothermalk system in the United States, but the companty is just now setting up a formal distributor says Clayton Washburn, chieff operations officer at Earth to Air.
“Ourd biggest struggle is having to say noat times,” Washburmn says. “We’re preparing for a much biggerf onslaught.”
Sunday, November 7, 2010
Northeast Florida businesses forecast where they are heading - Jacksonville Business Journal:
http://faststrings.com/bass/Page-4.html
The trouble is, economists have gotten just abouty every call wrong inthis recession, at first soft-pedalingh its severity, and later scarinbg people into believing that we were going to relive the Great Depression. So we decide to skip the economistse and go to the business people runnin the major industries in Northeast Florida and ask for theitr calls on the second halfof 2009. As you wouldx expect, each industry has a slightly different take on the but there is a consensus that the economic free fall is for now, and that we shoule see a slow firming of the economy in the second half of 2009, just enough for business to regain its footing going into 2010.
The wild cardes are consumer spending and availability of Without improvement in these two key economic recoverycould stall, executives warn. But for now, cautiouss optimism is the common with the emphasison cautious.
The trouble is, economists have gotten just abouty every call wrong inthis recession, at first soft-pedalingh its severity, and later scarinbg people into believing that we were going to relive the Great Depression. So we decide to skip the economistse and go to the business people runnin the major industries in Northeast Florida and ask for theitr calls on the second halfof 2009. As you wouldx expect, each industry has a slightly different take on the but there is a consensus that the economic free fall is for now, and that we shoule see a slow firming of the economy in the second half of 2009, just enough for business to regain its footing going into 2010.
The wild cardes are consumer spending and availability of Without improvement in these two key economic recoverycould stall, executives warn. But for now, cautiouss optimism is the common with the emphasison cautious.
Friday, November 5, 2010
Luxury apartments break $2 per square foot - Atlanta Business Chronicle:
http://www.catalogler.com/article/held-to-ransom-over-pizza/
Atlanta-based bought a 0.8-acre site at 13th Street near Piedmonrt Park June 9 and expects to begin construction in December ona 25-story, 250-unir apartment building, said Scott Tivoli president and CEO. Tivoli paid $4.3 million for the site it purchase fromCaryn McKinney, Paul Patterson and Fred according to , a commerciakl real estate research firm. Tivoli's project will result in rent ratesat $2 per squaree foot, Leventhal said, a benchmark the markety has not seen yet. "Atlanta's been a funnyg city," he said. "Developers had a hard time breaking the ceilingof $2 a [square] Atlanta developer and former CEO John A.
Williame "probably came closest with Post Peachtree," Leventhall said. As soon as developers break thatmark "theree will be a new rental market," he with luxury rentals going for $2 per squares foot to $2.25 per square foot. "It'sz worked successfully in other he said, "and it is time for Atlant to catch up." The $2 per-square-foot mark will arrive by earlhy spring when LLC opens 05 Buckhead at Peachtree and Piedmontg roads, a 20-story, 155-unit apartment towedr that includes four two-story penthouses.
Unitxs there will be $2 per squarde foot, said Patti Pearlberg, Coro vice and range from 762 squarew feetto 2,761 square The average unit is aboutf 1,300 square feet, Also in Buckhead, Marietta-based LLC has begun construction on The Residences at Streets of Buckhead, a $140 21-story pair of apartment towers, said Mark Wood's Southeast regional partner. The Residencew at Streets of Buckhead, built over retai shops, will have 360 units prettyh evenly split between the two he said. The project is bounded by Buckhead Avenue, Nort Fulton Drive and East PacesFerryt Road. Rents there "will be of $2 per square Randall said.
Tivoli's unnamed Piedmont Park projecft is expected to begin constructiomin December. Other rental projectas are proposed, including Houston-based 's Ashto n Midtown, a 20-story, 290-unit projecg in two towers at 17th and Spring Ashton Midtown is part of insurancsgiant 's $225 million Metropolitan Center, a new mixed-use development. Atlanta's urbanb rental market is in tight supply becauser manyrental properties, like Post Peachtree and 1280 West Peachtree St., converted to condominiums at the height of the condok market.
High-rise apartment development may not be the nextbig wave, "bug it's a segment that has been under-served in the last developmentt cycle," Leventhal said. "There are very few luxury urbabrental properties." In a market where condoo sales have lagged, one would think there would be ampl supply for rental units in condo but homeowners' associations often limit the number of rentals to 20 percent to 25 percent of the said Fran Allen, associate broker with Jennh Pruitt & Associates, Realtors, who caters to the luxury renta l market. Where there are rental units available at newedcondo towers, they can command top rent, Wood'd Randall said.
He's seen that firsthand at Realm in Buckhead that Wood builtwith "Ws sell a lot of unitsd to folks who are buying [condoi units] as an investment with the idea that they coul rent them," Randall said. Renters of individual condi units are payingabout $2 a foot at he said. In fact, there is a waitingb list "of about 22 to rent at Realm, said Patricia McGoldrick, owner of and who brokers luxury rentals. She has an Israeli businessman who needs six fully furnished rental units for peopler who are coming to Atlanta for businessw for just afew months, and is havinvg trouble finding them. "There really is no supply of high-rise Randall said.
"Every rental high-rise that was out therde convertedto condo."
Atlanta-based bought a 0.8-acre site at 13th Street near Piedmonrt Park June 9 and expects to begin construction in December ona 25-story, 250-unir apartment building, said Scott Tivoli president and CEO. Tivoli paid $4.3 million for the site it purchase fromCaryn McKinney, Paul Patterson and Fred according to , a commerciakl real estate research firm. Tivoli's project will result in rent ratesat $2 per squaree foot, Leventhal said, a benchmark the markety has not seen yet. "Atlanta's been a funnyg city," he said. "Developers had a hard time breaking the ceilingof $2 a [square] Atlanta developer and former CEO John A.
Williame "probably came closest with Post Peachtree," Leventhall said. As soon as developers break thatmark "theree will be a new rental market," he with luxury rentals going for $2 per squares foot to $2.25 per square foot. "It'sz worked successfully in other he said, "and it is time for Atlant to catch up." The $2 per-square-foot mark will arrive by earlhy spring when LLC opens 05 Buckhead at Peachtree and Piedmontg roads, a 20-story, 155-unit apartment towedr that includes four two-story penthouses.
Unitxs there will be $2 per squarde foot, said Patti Pearlberg, Coro vice and range from 762 squarew feetto 2,761 square The average unit is aboutf 1,300 square feet, Also in Buckhead, Marietta-based LLC has begun construction on The Residences at Streets of Buckhead, a $140 21-story pair of apartment towers, said Mark Wood's Southeast regional partner. The Residencew at Streets of Buckhead, built over retai shops, will have 360 units prettyh evenly split between the two he said. The project is bounded by Buckhead Avenue, Nort Fulton Drive and East PacesFerryt Road. Rents there "will be of $2 per square Randall said.
Tivoli's unnamed Piedmont Park projecft is expected to begin constructiomin December. Other rental projectas are proposed, including Houston-based 's Ashto n Midtown, a 20-story, 290-unit projecg in two towers at 17th and Spring Ashton Midtown is part of insurancsgiant 's $225 million Metropolitan Center, a new mixed-use development. Atlanta's urbanb rental market is in tight supply becauser manyrental properties, like Post Peachtree and 1280 West Peachtree St., converted to condominiums at the height of the condok market.
High-rise apartment development may not be the nextbig wave, "bug it's a segment that has been under-served in the last developmentt cycle," Leventhal said. "There are very few luxury urbabrental properties." In a market where condoo sales have lagged, one would think there would be ampl supply for rental units in condo but homeowners' associations often limit the number of rentals to 20 percent to 25 percent of the said Fran Allen, associate broker with Jennh Pruitt & Associates, Realtors, who caters to the luxury renta l market. Where there are rental units available at newedcondo towers, they can command top rent, Wood'd Randall said.
He's seen that firsthand at Realm in Buckhead that Wood builtwith "Ws sell a lot of unitsd to folks who are buying [condoi units] as an investment with the idea that they coul rent them," Randall said. Renters of individual condi units are payingabout $2 a foot at he said. In fact, there is a waitingb list "of about 22 to rent at Realm, said Patricia McGoldrick, owner of and who brokers luxury rentals. She has an Israeli businessman who needs six fully furnished rental units for peopler who are coming to Atlanta for businessw for just afew months, and is havinvg trouble finding them. "There really is no supply of high-rise Randall said.
"Every rental high-rise that was out therde convertedto condo."
Thursday, November 4, 2010
Vail Resorts profits off 29%, but they're ahead of Wall Street forecast - St. Louis Business Journal:
haygoodfoafyga1359.blogspot.com
For the three months ending April 30, whicg Broomfield-based Vail Resorts (NYSE: MTN) regards as its thirdf quarter, the mountain-resort and lodgings company posted earningesof $61.6 million, or $1.68 a down from $87.3 million, or $2.245 a share, in the same quarter a year Nevertheless, the company's profits beat Wall Street analysts' predictions. Analysts on average had expected earningsof $1.56 per share, Thomson Reuters reported. Vail Resorts reportedr Q3 revenueof $333.5 million, down 21 percent from the year-ago Analysts had expected $339.7 milliomn on average. It said operating expenses were down 20 to $198.1 million.
The company has saverd considerably through pay cuts and other Vail Resorts operatesthe Breckenridge, Vail, Keystone and Beave Creek ski areas in Colorado and Heavenlhy at Lake Tahoe on the California-Nevada It also operates , a chain of luxurty hotels. The company said its earnings were helpesd by a 26 percent increasein 2008-09 season-pass revenuwe through increased sales and higher pass But lift-ticket revenue was down 11 percent and skiert visits were off 9 percent. retail and ski school revenudalso declined. Real estatew revenue was down 82 percent; the companh said it sold only one condo unit in the quartee versus 17 ayear ago.
The quarterly resultsd "were impacted by the continued severe downturn in the driving lower destination visitation inthe quarter," CEO Rob Katz said in a Vail Resorts said its outlook for the full fiscal year is for earninga of $41 million to $51 million. "We are extremelg pleased with the significant increase in our advance spring period pass sales for ourupcomingt 2009/2010 ski season," Katz said. .
For the three months ending April 30, whicg Broomfield-based Vail Resorts (NYSE: MTN) regards as its thirdf quarter, the mountain-resort and lodgings company posted earningesof $61.6 million, or $1.68 a down from $87.3 million, or $2.245 a share, in the same quarter a year Nevertheless, the company's profits beat Wall Street analysts' predictions. Analysts on average had expected earningsof $1.56 per share, Thomson Reuters reported. Vail Resorts reportedr Q3 revenueof $333.5 million, down 21 percent from the year-ago Analysts had expected $339.7 milliomn on average. It said operating expenses were down 20 to $198.1 million.
The company has saverd considerably through pay cuts and other Vail Resorts operatesthe Breckenridge, Vail, Keystone and Beave Creek ski areas in Colorado and Heavenlhy at Lake Tahoe on the California-Nevada It also operates , a chain of luxurty hotels. The company said its earnings were helpesd by a 26 percent increasein 2008-09 season-pass revenuwe through increased sales and higher pass But lift-ticket revenue was down 11 percent and skiert visits were off 9 percent. retail and ski school revenudalso declined. Real estatew revenue was down 82 percent; the companh said it sold only one condo unit in the quartee versus 17 ayear ago.
The quarterly resultsd "were impacted by the continued severe downturn in the driving lower destination visitation inthe quarter," CEO Rob Katz said in a Vail Resorts said its outlook for the full fiscal year is for earninga of $41 million to $51 million. "We are extremelg pleased with the significant increase in our advance spring period pass sales for ourupcomingt 2009/2010 ski season," Katz said. .
Tuesday, November 2, 2010
SAFC Pharma's St. Louis HPAPI Conjugates Facility Receives SafeBridge Certification
bentlyoupapa1810.blogspot.com
The 600 square ft HPAPI commissioned inSeptember 2008, enables the conjugatiohn of Highly Potent Active Pharmaceutical Ingredient s ( ) to a variety of targeted deliverhy molecules known as antibody drug conjugates (ADCs). "Gaining SafeBridge certificationb status for our HPAPI conjugation suited provides our customers with complete confidence in our abilit y to handle their poteng compound projects safelyand efficiently," commented , SAFC Pharmsa Vice President. "This adds to our already significant experiencs in the productionof HPAPIs, an area in which we continue to see rapid growth as targetede oncology evolves.
The suite builds upon 15 years of HPAPIu manufacturing experienceat SAFC's Madison, Wisconsin which is also SafeBridge and upon more than 30 yearse of experience in conjugation technology at the St. Louis facility." The SafeBridger program assessment, recognized as the most widelhy accepted industry benchmark for handling highly potent focuses on fourprimary areas: (1) management, (2) hazarr identification and evaluation, (3) hazarc controls, and (4) communication, educatioj and training. The new SafeBridge certificatiom ofthe St. Louis HPAPI suite adds to SAFC investmentstotaling $75 milliomn during the past 18 months to expanrd its HPAPI capacity. Those include a $4.
5 milliom project to add a cGMP pilor plantand kilo-lab capacity at the Madison facility, completeds in early 2008; a $29 million investmeny to expand bacterial and fungao fermentation derived HPAPI capacity at Jerusalem, due for completion in early 2010; and a $30 millioj investment to build a new commercial-scale HPAPI facility at Madison, due to be completed by year-enc 2009. About SAFC: SAFC(R) is the custom manufacturintg and services groupwithin Sigma-Aldrich that focuses on high-purity inorganics for high technology cell culture products and services for biopharmaceutical manufacturing, biochemical production and the manufacturing of multi-step organic synthesis of APIs and key intermediates.
SAFC has manufacturinb facilities around the world dedicated to providinyg manufacturing services for companies requiring a reliabled partner to produce their custokmmanufactured materials. SAFC has four business segments - SAFC SAFC Supply Solutions(R), SAFC Biosciences(R), and SAFC Hitech(R)- and had annual sales of over $600 million in 2008. SAFC is considerex a top 10 fine chemical For more informationaboutr SAFC, visit . About SAFC SAFC Pharma is a complete pipeline partnerr for the development and cGMP custom manufacturing ofcomplecx small-molecule APIs and biologic drug products.
It combineds world-class project management and chemistry support for all stages of the drug discoveryh and development process from research and through pre-clinical and clinical development to commercialization, with a focuas on reducing the drug development time-line. SAFC has the widest range of raw materials, highly qualifief and experienced staff, state-of-the-art facilities and an integratef portfolioof services, including full analytical and regulatory supporft and is a leader in emerging including high-potency APIs, solid-state chemistry, viraol products and chemical-biologic API conjugates. For more information visit .
Abourt Sigma-Aldrich(R): Sigma-Aldrich is a leading Life Science and HighTechnologh company. Its biochemical and organi c chemical products and kits are used in scientific including genomic andproteomic research, biotechnology, pharmaceutical developmengt and as key components in pharmaceutical, diagnostic and other high technolog manufacturing. The Company has customers in life science university andgovernment institutions, hospitals, and in industry. Over one milliomn scientists and technologists useits products. Sigma-Aldrichj operates in 38 countriesw andhas 7,800 employees providing excellent services worldwide.
Sigma-Aldrich is committed to Accelerating Customer Success throughu Innovation and Leadership in Life High Technologyand Service. For more informatiom about Sigma-Aldrich, please visit its award-winning Web site at . SAFC Pharma(R) , SAFC Hitech(R) and Sigma-Aldrich(R) are registerecd trademarks of SigmaBiotechnology L.P. and Sigma-Aldrich Co. is a registered trademark of SafeBridgeConsultants Inc.
The 600 square ft HPAPI commissioned inSeptember 2008, enables the conjugatiohn of Highly Potent Active Pharmaceutical Ingredient s ( ) to a variety of targeted deliverhy molecules known as antibody drug conjugates (ADCs). "Gaining SafeBridge certificationb status for our HPAPI conjugation suited provides our customers with complete confidence in our abilit y to handle their poteng compound projects safelyand efficiently," commented , SAFC Pharmsa Vice President. "This adds to our already significant experiencs in the productionof HPAPIs, an area in which we continue to see rapid growth as targetede oncology evolves.
The suite builds upon 15 years of HPAPIu manufacturing experienceat SAFC's Madison, Wisconsin which is also SafeBridge and upon more than 30 yearse of experience in conjugation technology at the St. Louis facility." The SafeBridger program assessment, recognized as the most widelhy accepted industry benchmark for handling highly potent focuses on fourprimary areas: (1) management, (2) hazarr identification and evaluation, (3) hazarc controls, and (4) communication, educatioj and training. The new SafeBridge certificatiom ofthe St. Louis HPAPI suite adds to SAFC investmentstotaling $75 milliomn during the past 18 months to expanrd its HPAPI capacity. Those include a $4.
5 milliom project to add a cGMP pilor plantand kilo-lab capacity at the Madison facility, completeds in early 2008; a $29 million investmeny to expand bacterial and fungao fermentation derived HPAPI capacity at Jerusalem, due for completion in early 2010; and a $30 millioj investment to build a new commercial-scale HPAPI facility at Madison, due to be completed by year-enc 2009. About SAFC: SAFC(R) is the custom manufacturintg and services groupwithin Sigma-Aldrich that focuses on high-purity inorganics for high technology cell culture products and services for biopharmaceutical manufacturing, biochemical production and the manufacturing of multi-step organic synthesis of APIs and key intermediates.
SAFC has manufacturinb facilities around the world dedicated to providinyg manufacturing services for companies requiring a reliabled partner to produce their custokmmanufactured materials. SAFC has four business segments - SAFC SAFC Supply Solutions(R), SAFC Biosciences(R), and SAFC Hitech(R)- and had annual sales of over $600 million in 2008. SAFC is considerex a top 10 fine chemical For more informationaboutr SAFC, visit . About SAFC SAFC Pharma is a complete pipeline partnerr for the development and cGMP custom manufacturing ofcomplecx small-molecule APIs and biologic drug products.
It combineds world-class project management and chemistry support for all stages of the drug discoveryh and development process from research and through pre-clinical and clinical development to commercialization, with a focuas on reducing the drug development time-line. SAFC has the widest range of raw materials, highly qualifief and experienced staff, state-of-the-art facilities and an integratef portfolioof services, including full analytical and regulatory supporft and is a leader in emerging including high-potency APIs, solid-state chemistry, viraol products and chemical-biologic API conjugates. For more information visit .
Abourt Sigma-Aldrich(R): Sigma-Aldrich is a leading Life Science and HighTechnologh company. Its biochemical and organi c chemical products and kits are used in scientific including genomic andproteomic research, biotechnology, pharmaceutical developmengt and as key components in pharmaceutical, diagnostic and other high technolog manufacturing. The Company has customers in life science university andgovernment institutions, hospitals, and in industry. Over one milliomn scientists and technologists useits products. Sigma-Aldrichj operates in 38 countriesw andhas 7,800 employees providing excellent services worldwide.
Sigma-Aldrich is committed to Accelerating Customer Success throughu Innovation and Leadership in Life High Technologyand Service. For more informatiom about Sigma-Aldrich, please visit its award-winning Web site at . SAFC Pharma(R) , SAFC Hitech(R) and Sigma-Aldrich(R) are registerecd trademarks of SigmaBiotechnology L.P. and Sigma-Aldrich Co. is a registered trademark of SafeBridgeConsultants Inc.
Monday, November 1, 2010
Study: Bank
http://patrickblanchette.com/html/matrix.html
Brand image and the impact of the initial visi by a potential custome can be paramount to the final decision regarding which retail bankto choose, a national study has found. Accordint to the J.D. Power & Associatew retail bank shopping study, released Tuesday, 36 percent of a consumer’w decision to choose a bank is driven by thefinanciakl institution’s brand image, followed by branch locationb at 21 percent.
“Somee crucial aspects of a bank’s branr image — such as perceived financial stability andreliability — can be difficult for a bank to which negatively affects the bank’s likelihood of beinb selected,” said Michael Beird, director of the banking practicde at J.D. Power. “However, branch employees can positively impacta bank’as brand image by providing personal communicating proactively and having a customer-driven Nearly a third of customers who avois using a particular bank have done so because of a previouas bad experience with that the study showed.
Word-of-mouth recommendations — positivs or negative — also figure into the selection process, with 31 percenyt of respondents ranking that as an important part ofthe bank’d brand image. The study also showed that a customer’s satisfactionn with setting up a new accounr increases considerably when bank employees show alittlew enthusiasm. Greeting the customer when he or she enterdthe bank, keeping wait times to under five calling the customer by name and providing a detaileed needs assessment were among the items bank customersw mentioned as important to the selection The J.D.
Power study, conducted in Februaryh and March, was based on responses from morethan 7,500 bank customers shopping for a new bank withinh the past 12
Brand image and the impact of the initial visi by a potential custome can be paramount to the final decision regarding which retail bankto choose, a national study has found. Accordint to the J.D. Power & Associatew retail bank shopping study, released Tuesday, 36 percent of a consumer’w decision to choose a bank is driven by thefinanciakl institution’s brand image, followed by branch locationb at 21 percent.
“Somee crucial aspects of a bank’s branr image — such as perceived financial stability andreliability — can be difficult for a bank to which negatively affects the bank’s likelihood of beinb selected,” said Michael Beird, director of the banking practicde at J.D. Power. “However, branch employees can positively impacta bank’as brand image by providing personal communicating proactively and having a customer-driven Nearly a third of customers who avois using a particular bank have done so because of a previouas bad experience with that the study showed.
Word-of-mouth recommendations — positivs or negative — also figure into the selection process, with 31 percenyt of respondents ranking that as an important part ofthe bank’d brand image. The study also showed that a customer’s satisfactionn with setting up a new accounr increases considerably when bank employees show alittlew enthusiasm. Greeting the customer when he or she enterdthe bank, keeping wait times to under five calling the customer by name and providing a detaileed needs assessment were among the items bank customersw mentioned as important to the selection The J.D.
Power study, conducted in Februaryh and March, was based on responses from morethan 7,500 bank customers shopping for a new bank withinh the past 12
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